Terms and Conditions

Returns Policy

We want our customers to be happy with their purchase of 22Leather products. If you are not completely satisfied, we will do our very best to accommodate a replacement product or credit refund. You are welcome to exchange any unwanted products free of charge, provided that:

  • We offer 14-day credit refunds or exchange for any product purchased. Returns can be lodged through the ‘Contact Us’ tab on our website or via our email link on any of our social media platforms.
  • This return specifically excludes personalized products.
  • Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
  • The goods are unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • 22Leather reserves the right to refuse a return if the product shows signs of use has been damaged or is not in the original packaging.

Warranty

We pride ourselves on using only the finest raw materials and strive to manufacture our products to the highest quality standards. The standard warranty for all products is 6 months from the date of purchase.

Extended Warranty

All full leather product variations carry a 2-year extended warranty from the date of purchase relating to any manufacturing defect. Full leather products are all those leather products where no canvas has been used in the exterior manufacturing of the product.

Warranty terms and conditions

Defective products can be lodged at our ‘Contact Us’ tab on our website or via our email link found on our social media platforms.

Should a product be defective we are happy to assess the defect and perform the following:

  • Repair the identified defect.
  • Exchange the defective product.
  • 22Leather reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.

A product defect specifically excludes damage arising from the following:

  • Damage arising from normal wear and tear,
  • Damage arising from any alterations to the product,
  • Damage arising from negligence, incorrect use or abuse of the product,
  • Damage arising from inadequate care that could reasonably be expected.